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Requests, Complaints, and Claims (PQR)
Regulatory Framework
Requests, Complaints, and Claims (PQR) will be handled in accordance with applicable legal provisions.
To view the regulations related to the Fundamental Right to Petition, you can check the Law No. 1755 of 2015:
[See Law 1755 of 2015 – Right to Petition]
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Contact us to make requests, complaints and/or claims.
We will respond to your inquiries within a period of no more than 5 days, in accordance with our procedures.
Our Hours of Operation: Monday through Friday from 8:00 a.m. - 6:00 p.m.